Legal

Terms and conditions of use

Last updated: September 27, 2026

This page is maintained by Sylar Cloud to set out the common conditions of use of the platform. Binding legal terms are governed by the specific contracts signed between the parties.

1. Acceptance of the terms

By accessing or using the Sylar Cloud platform, whether as a trial user or a paying customer, you agree to be bound by these terms and conditions, our privacy policy and any other document expressly incorporated.

If you do not agree with any part of these terms, you must not use the platform or related services.

2. Description of the service

Sylar Cloud is a software-as-a-service (SaaS) platform designed to manage omnichannel communications in support, sales and customer service operations. The services include, without limitation: IP voice, chat, email, instant messaging, social media, analytics and automation tools.

3. Permitted use

You agree to use the platform only for lawful purposes and in accordance with applicable laws. The following is prohibited:

• Using the service to send unsolicited communications or spam.
• Interfering with the security, integrity or availability of the platform.
• Accessing third-party accounts without authorization.
• Using the platform to store or transmit illegal content or content that infringes third-party rights.

4. Accounts and security

You are responsible for keeping your credentials confidential and for all activity that takes place under your account. You must notify us immediately of any unauthorized use.

5. Intellectual property

Sylar Cloud and all associated intellectual property rights are the property of their respective owners. Use of the platform does not grant you any ownership rights over the software, trademarks or protected content.

6. Limitation of liability

To the extent permitted by law, Sylar Cloud will not be liable for indirect, incidental, special or consequential damages arising from the use of, or inability to use, the platform.

7. Changes

We may update these terms from time to time. We will notify you of material changes and the date of the last update will appear at the top of this page. Continued use of the platform after any change constitutes your acceptance of the new terms.

8. Privacy

Use of the platform is also subject to our Privacy policy, which describes how we collect, use and protect your personal information.

9. Contact

If you have questions about these terms, you can contact us by phone at +57 302 519 2224 or by email at info@sylar.com.co.