Sylar Cloud
Calls and IVR
Inbound, outbound, recording, supervision and dialer on the same agent desktop.
Omnichannel CRM for sales and support
All your channels.
One platform.
Sylar Cloud centralizes calls, WhatsApp, Instagram, Facebook, email and social posts so your team can serve more customers with less effort and better follow-up.
+500 teams already run on Sylar
Sylar Cloud agent dashboard with channels, campaigns and live metrics
Connected channels
Your team and your conversations, finally together
Centralize every interaction in a collaborative inbox. Assign, transfer and follow up without jumping between tools.
Serve Business or API numbers from a multi-agent inbox, with history and templates.
Direct messages and comments in a single flow so you never lose a prospect.
Messenger, comments and posts managed by the same support team.
Turn Gmail and Microsoft 365 into assignable tickets, with templates and follow-up.
Web chat and social
Chat on your site and social posts, without leaving the CRM or duplicating conversations.
The platform
CRM, contact center and automation in one place
Scale from a small team to enterprise operations with thousands of agents.
Unified inbox
One history per customer. One view per channel.
Your agents work simultaneously with automatic assignment, tags, transfers and full visibility of the operation.
- ✓ Multi-agent and queues per campaign
- ✓ CRM with contacts, interactions and outcomes
- ✓ Live reporting by channel
Voice and dialer
IVR, recording, preview, progressive and predictive depending on the plan. Telephony billed by usage.
Chatbot, broadcasts and blasting
Automate FAQs, WhatsApp and email campaigns, and call blasting with clear limits per plan.
30%Shorter response time
99.9%Availability
6+Channels in one view
30 minResponse SLA on Pro
Platform flows
More than an inbox: the complete journey of every interaction
This is how channels, CRM, AI, automation and broadcasts move inside Sylar Cloud.
Channels
All threads arrive in one inbox
WhatsApp, Instagram, Facebook, email, voice and web chat land on the same desktop, with a single history.
Interactions
Every contact becomes an interaction
Assignment, outcome, timing and follow-up on the same record. Nothing gets lost between channels.
CRM
The customer, not the channel, is the center
Contacts, pipeline, interactions and campaigns live in a single CRM for sales and support.
Chatbots and AI
Answers, qualifies and escalates with context
Combine rules and AI. If the bot can't close it, the agent receives the full conversation.
Automation
Triggers that move the operation on their own
Events, queues and rules create tasks, messages or calls without a supervisor pushing them.
Broadcasts
Mass campaigns without leaving the CRM
WhatsApp, email and call blasting with templates, plan limits and traceability on every send.
Example flow
From a mass broadcast to automatic follow-up
The campaign goes out on WhatsApp. If the customer replies, the chatbot answers; if needed, AI qualifies and escalates to an agent. The outcome is saved in the CRM and triggers an automation.
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01
Broadcasts
Send the campaign
Broadcast to the CRM list, with a template and a record of every send.
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02
Chatbot
Handle the reply
The customer writes. The bot answers FAQs and qualifies with rules.
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03
AI
Understand the intent
If the bot can't close it, AI summarizes, scores and decides the handoff.
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04
Agent
Take over the conversation
Receive the full thread, close the sale or resolve the case.
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05
CRM
Update the record
Interaction, outcome and pipeline are saved in the contact history.
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06
Automation
Follow the thread
A trigger creates the task, the reminder or the follow-up call.
2026 pricing
Clear plans that get cheaper as you grow
Choose the size of your operation. The price per agent updates instantly.
You save extra by paying the year upfront.
From 5 to 20
Basic
- ✓ Chat: WhatsApp, Facebook, Instagram and WebChat
- ✓ Microsoft and Gmail email
- ✓ Telephony billed by usage
- ✓ Preview dialer
- ✓ CRM and reporting
- ✓ 8×5 support · 2-hour SLA
- Automations, chatbot and broadcasts
Standard
- ✓ Everything in Basic
- ✓ Progressive and preview dialer
- ✓ Automations, chatbot, WhatsApp and email broadcasts, and call blasting (1,000)
- ✓ AI Agent (5,000 credits)
- ✓ 8×5 support · 1-hour SLA
Pro
- ✓ Everything in Standard
- ✓ Predictive, progressive and preview dialer
- ✓ Automations, chatbot, WhatsApp and email broadcasts, and call blasting (2,000)
- ✓ AI Agent (10,000 credits)
- ✓ 8×5 support · 30-minute SLA
Enterprise
Large operations, custom limits, dedicated onboarding and an account executive. We put together a quote based on the complexity of your operation.
Prices in US dollars (USD), per agent and before taxes. Telephony is billed by usage. Minimum depends on the selected range.
About us
Built for operations that can't afford to lose a conversation
Sylar Cloud was born in real contact centers: voice, campaigns, CRM and messaging in the same agent shift. We designed the platform for supervisors who need control and teams who need speed.
Why do teams choose us?
- ✓ One login for voice, chat, mail and social
- ✓ Volume pricing: the more agents, the lower the unit cost
- ✓ Training, updates and support depending on the plan
- ✓ Guided implementation, not abandoned software
Customers
Teams already running on Sylar
Contact centers that unified dialing, channels and follow-up on a single platform.
Our experience with Sylar and its automatic dialing system has been very satisfactory. We especially value the quality of the service, the excellent attention and the timely technical support. A technology partner we recommend!
Implementing Sylar has been very useful for our Contact Center, allowing us to centralize service across different channels, improve request tracking and check conversation history to provide more personalized service.
Its tools also make it easier to organize and distribute requests among agents, as well as to control and follow up on the work done.
Overall, Sylar has helped improve the organization, efficiency and quality of our operation, gradually adapting to the team's needs. We also value the support and the improvements that have been rolled out on the platform.
Questions
We answer the questions about your operation
IP voice, WhatsApp, Instagram, Facebook, email (Microsoft and Gmail), web chat and social media posts, all inside the same CRM and agent inbox.
The price is per agent and drops by range: 5 to 20, 21 to 50, 51 to 80 and more than 80. Annual billing has a lower monthly rate than monthly billing. Telephony is billed by usage.
Yes, on Standard and Pro. They include WhatsApp and email broadcasts, chatbot, automations and call blasting with a shared cap of 1,000 or 2,000 depending on the plan, plus AI Agent credits (5,000 on Standard, 10,000 on Pro). Pro also includes a predictive dialer.
A custom quote: more agents, extended limits, integrations, onboarding and a service agreement built around your operation. Fill in the sign-up form and we will contact you.
Start unifying your customer service today
Book a demo or leave us your details. We'll build the plan around the size of your team.
Request a demoContact
Call us or write to us on WhatsApp
The same number handles calls and WhatsApp. Choose how you want to reach us.