Sylar Cloud
Automatic dialer
Preview, progressive or predictive depending on the plan. Detects answering machines and retries based on your rules.
Collections software in Colombia
Collections software with predictive dialer, WhatsApp and schedule control
Recover more receivables with less effort: automatic dialer, reminders by WhatsApp, SMS and email, promise-to-pay tagging and configurable time windows to operate within Colombia's Law 2300.
+500 teams already run on Sylar
What you get
All receivables management in one place
Multichannel reminders
WhatsApp with templates, SMS, email and call blasting to the campaign database, with a record of every send.
Schedules and holidays
Time windows per day and a holiday list in the dialer and broadcasts: nothing goes out of hours.
Outcome tagging
Promise to pay, agreement, not contacted or wrong number are saved on the debtor's record.
Retries and filters
Define attempts per record and rework the database by filtering by last interaction.
Recording and reports
Every call recorded and reports per campaign and agent to measure contact rate and recovery.
Law 2300 of 2023
Run your collections within the rules
Colombia's Law 2300 of 2023, known as "Dejen de fregar" ("Stop bothering people"), regulates how and when a debtor can be contacted in Colombia. Among its main points:
- Schedules: Monday to Friday from 7:00 a.m. to 7:00 p.m. and Saturdays from 8:00 a.m. to 3:00 p.m. Not on Sundays or holidays.
- Frequency: limits on contacts per day and per week, even if the person has several channels.
- Authorized channels: the debtor can state which channels they agree to be contacted through.
In Sylar Cloud you configure those rules in each campaign: time windows per day, holiday list, number of attempts and filters by last interaction, for calls as well as WhatsApp, SMS and email. That way your team doesn't depend on each agent's memory.
This summary is informational and does not replace your company's legal advice.
Strategy by stage
Which channel and dialer to use at each delinquency stage?
| Stage | Goal | Recommended channels | Dialer |
|---|---|---|---|
| Preventive | Remind before the due date | WhatsApp with template, SMS, email | — |
| Early (1–30 days) | Reach the customer and get quick payment | WhatsApp, call blasting and calls | Progressive |
| Mid (31–90 days) | Negotiate agreements and promises to pay | Agent call and WhatsApp follow-up | Predictive or progressive |
| Late (90+ days) | Recover difficult accounts | Personal call and formal email | Preview |
For receivables teams, BPOs and collection agencies
Sylar Cloud serves both a company's receivables department and collection agencies and BPOs that manage several portfolios: each campaign has its own database, team, schedules and reports. Learn more about the call center software and the WhatsApp inbox.
You talk to people
Shall we set up your collections campaign?
We help you upload the database, configure schedules and holidays, create the WhatsApp templates and choose the dialer. You talk to someone who knows collections operations.
Frequently asked questions
What people ask us most
It is a platform that organizes receivables management: it distributes the database among agents, dials automatically, sends reminders by WhatsApp, SMS or email, records every outcome (promise to pay, agreement, not contacted) and measures recovery per campaign.
You can define time windows per day and a holiday list, in both the dialer and mass sends, so no calls or messages go out outside the permitted hours. You also control attempts per record and filter by last interaction. Each campaign's configuration is your operation's responsibility; this is not legal advice.
For large databases, the predictive dialer on the Pro plan connects only answered calls. For early-stage receivables or follow-up, the progressive dialer on the Standard plan. For high-value accounts, the preview dialer shows the debtor's record before dialing.
Yes. WhatsApp broadcasts with Meta-approved templates are included in the Standard and Pro plans, along with email and call blasting, with a cap of 1,000 or 2,000 sends depending on the plan. Every send is recorded.
The dialer detects answering machines. You can leave a message and decide whether the record is retried or marked as handled.
See Sylar Cloud with your operation
Book a demo and we'll show you how your team, your channels and your plan would look.
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