Sylar Cloud
Multi-agent inbox
Several agents serve the same number at once, with automatic assignment, transfers and tags.
WhatsApp Business API for companies
CRM for WhatsApp Business API: serve with your whole team from one number
Connect the official WhatsApp API to a multi-agent inbox with chatbot, AI Agent, mass campaigns and CRM. Built for sales, support and collections teams.
+500 teams already run on Sylar
What you get
One WhatsApp number, your whole team serving
History in the CRM
Every conversation is saved on the customer record, along with their calls, emails and interactions.
Approved templates
Use Meta templates to start conversations, send reminders and follow up.
Chatbot and AI Agent
Answers frequent questions, qualifies prospects and escalates to the agent with the full thread.
Mass campaigns
Send broadcasts to CRM lists with a template, clear plan limits and a record of every send.
Surveys and metrics
Measure response times, volume per agent and customer satisfaction when closing each interaction.
Comparison
WhatsApp Business App vs. API with Sylar Cloud
| WhatsApp Business App | WhatsApp API with Sylar Cloud | |
|---|---|---|
| Agents on the same number | A few linked devices | The whole team, with assignment and queues |
| Mass campaigns | Limited broadcast lists | Template broadcasts to CRM lists |
| Chatbot and AI | Basic quick replies | Rules-based chatbot and AI Agent with handoff |
| History and CRM | On the phone | On the customer record, with all channels |
| Reports and supervision | No | Live reporting by agent and channel |
How it works
From campaign to close, without leaving the CRM
- You connect your number from WhatsApp Business or API to Sylar Cloud.
- You send a campaign with a template to a CRM list.
- The customer replies and the chatbot answers the frequent questions.
- If needed, AI qualifies and hands the conversation to an agent with the full context.
- The agent closes the sale or the case, and the outcome is saved in the contact history.
Which teams it's for
Sales teams that answer ad leads in minutes, support teams that handle hundreds of chats a day, collections teams that send template reminders, and service areas that need to measure satisfaction on every interaction.
WhatsApp lives in the same inbox as calls, Instagram, Facebook, email and web chat, so your team doesn't jump between tools.
You talk to people
Want to see your WhatsApp running with your whole team?
Someone from our team helps you connect your number, create your first templates and set up the service flow. No bots in between: write to us and we'll reply.
Frequently asked questions
What people ask us most
The app is meant for a single phone and a few users. Meta's official API lets many agents serve the same number at once, send approved templates and mass campaigns, connect chatbots and AI, and store everything in a CRM. Sylar Cloud works with Business or API numbers from a multi-agent inbox.
Yes. The Standard and Pro plans include WhatsApp broadcasts with templates, to CRM lists and with a record of every send. The shared cap is 1,000 sends on Standard and 2,000 on Pro.
As many as your operation needs. The inbox is multi-agent: conversations are assigned, transferred and keep their history, without sharing a single phone.
Meta charges per conversation depending on the template category and the country. That cost is Meta's and is added to the Sylar Cloud per-agent license. We help you estimate it based on your volume.
Yes. From the Standard plan you can combine a rules-based chatbot with an AI Agent. If the bot can't solve it, the human agent receives the full conversation with context.
See Sylar Cloud with your operation
Book a demo and we'll show you how your team, your channels and your plan would look.
Request a demoContact
Call us or write to us on WhatsApp
The same number handles calls and WhatsApp. Choose how you want to reach us.