Sylar Cloud
Inbound and outbound
Take and place calls from the browser, with queues per campaign and transfers.
Call center software
Cloud call center software with predictive dialer, CRM and WhatsApp
Inbound and outbound calls, recording, supervision, IVR and preview, progressive and predictive dialers on the same desktop where your team handles WhatsApp and social.
+500 teams already run on Sylar
Voice features
Everything your contact center needs
IVR and queues
Route each call to the right team and balance the load between agents.
Recording
Every call is recorded and linked to the customer interaction for quality and auditing.
Live supervision
Monitor agent statuses, queues and operation metrics in real time.
Dialers
Preview, progressive and predictive depending on the plan, to multiply effective contact.
Call blasting
Send mass voice messages for reminders, collections or notices, with traceability.
Work from the office or from home
Your team only needs a browser and a headset. No phone systems or servers in your office: each agent connects, receives their calls and chats, and the supervisor sees the whole operation live.
Dialers
Which dialer does your operation need?
| Dialer | How it works | Ideal for | Plan |
|---|---|---|---|
| Preview | The agent sees the customer record before dialing | Consultative sales, key accounts | Basic, Standard and Pro |
| Progressive | Dials automatically when the agent becomes free | Follow-up and collections | Standard and Pro |
| Predictive | Dials several lines and connects only the answered ones | Large databases, high volume | Pro |
Why Sylar Cloud
Omnichannel contact center, not just telephony
Many call center solutions only handle voice, and chat CRMs have no telephony. Sylar Cloud brings the two together: your agents call, answer WhatsApp, Instagram, Facebook and email from the same desktop, and every contact is saved as an interaction in the CRM.
Which operations it's for
- Collections: progressive or predictive dialer, WhatsApp reminders and call blasting.
- Sales: preview dialer with the prospect record and automatic follow-up.
- Customer service: IVR, queues, recording and satisfaction surveys.
- BPO: several campaigns and customers with separate reports per operation.
No servers or phone systems in your office: the platform runs in the cloud, the license is per agent and telephony is paid by usage. See the pricing per agent.
You talk to people
We help you set up your voice operation
We review with you how many agents you need, which dialer suits you and how to migrate your numbers. You talk to a person, not a form.
Frequently asked questions
What people ask us most
It is a platform that replaces physical phone systems: your agents make and receive calls from the browser, with recording, queues, dialers and reports, without installing servers in your office.
Basic includes the preview dialer. Standard adds the progressive dialer. Pro includes predictive, progressive and preview dialers, plus call blasting.
The license is per agent per month and telephony is billed by usage, based on the minutes your operation uses.
Yes. Calls are recorded and linked to the customer interaction in the CRM, for auditing, quality and training.
Yes. Voice, WhatsApp, Instagram, Facebook, email and web chat reach the same agent desktop, with a single history per customer.
See Sylar Cloud with your operation
Book a demo and we'll show you how your team, your channels and your plan would look.
Request a demoContact
Call us or write to us on WhatsApp
The same number handles calls and WhatsApp. Choose how you want to reach us.