Sylar Cloud
How to reduce the cost of WhatsApp Business API in 2026
Since October 2026 every reply counts. We show you how to optimize your chatbot, train your agents to resolve in a single message and other tips to pay less.
Read article →Blog
Sylar Cloud Blog
Practical guides on WhatsApp Business, contact center, collections and customer service in Colombia and Latin America.
Contacts 360°: all of a customer's interactions in one place
Calls, chats, emails, campaigns and surveys of the same customer on a single record. That's how a 360° view boosts your company's operation.
Read article →Why evaluate the quality of your agents' work
What isn't evaluated doesn't improve. Why you should do quality on your agents' calls, chats and emails, how to do it well and how AI helps.
Read article →How to use a voice AI agent well in your call center
What to define before putting an AI agent to answer calls: scope, instructions, voice, transfer to agents, testing and measurement.
Read article →Benefits of an AI agent in chat, email and voice
24/7 service, immediate answers and agents focused on what matters: what your operation gains by adding an AI agent in chat, email and voice.
Read article →How much WhatsApp Business API costs in Colombia in 2026
Meta's per-message rates in Colombia, what changed on October 1, 2026 with service messages and real examples of how much your company would pay per month.
Read article →Law 2300 of 2023: practical guide for collections teams
What the "Dejen de fregar" law requires of collections teams in Colombia and how to apply it in your call, WhatsApp, SMS and email campaigns.
Read article →Predictive vs. progressive vs. preview dialer: which to choose
How each type of dialer works, how they differ and which suits sales, collections or service depending on your team size and your database.
Read article →See Sylar Cloud with your operation
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