Sylar Cloud
Appointment scheduling
Calendars per site, professional or service, with hours, slots and exceptions. The agent books without leaving the interaction.
Clinics, healthcare providers and medical centers
Healthcare contact center: book appointments by WhatsApp and phone in one place
Serve your patients by phone, WhatsApp and web chat, book appointments by site, professional or service, send reminders and measure satisfaction on every interaction.
+500 teams already run on Sylar
What you get
Fewer missed calls, more kept appointments
WhatsApp and calls together
The patient writes or calls and the agent sees their entire history on the same record, whatever the channel.
Mass reminders
WhatsApp, SMS or email templates to confirm appointments and reduce no-shows, at the time you define.
IVR and queues
Voice menus that route the patient to appointments, authorizations or results, and queues that share the load.
Chatbot and AI Agent
Answers frequent questions (hours, sites, requirements) and passes to the agent with the full conversation.
Satisfaction surveys
WhatsApp surveys when the chat closes and keypad surveys when the call ends, with alerts when the score is low.
The patient journey
From first contact to survey, without losing the thread
- The patient writes on WhatsApp or calls. The chatbot or IVR handles the basics and routes them to the right queue.
- The agent books the appointment in the calendar of the site, professional or service, based on availability.
- A reminder goes out before the appointment by WhatsApp, SMS or email.
- When the interaction closes, the patient receives a survey through the same channel and the supervisor sees the results in the report.
- Calls are recorded and can be transcribed to text to review quality and train the team.
Who it's for
Clinics, healthcare providers, medical and dental centers, laboratories and diagnostic centers that receive a high volume of requests for appointments, authorizations and results, and need to handle them without overloading the switchboard.
Sensitive data
Patient information with access control
In Colombia, health-related data is sensitive data under Law 1581 of 2012 on personal data protection. That's why it matters who can see each piece of information.
- Profiles and permissions: each user sees only the modules and data their role needs.
- Audit: log of administrative changes (who created, edited or deleted what and when).
- Recordings and transcripts linked to each interaction, for traceability.
Data processing and patient authorizations are each institution's responsibility. This summary is informational and does not replace legal advice.
A support team that doesn't get overwhelmed
When the lines fill up, WhatsApp and the chatbot absorb repetitive inquiries, and your agents focus on booking and resolving. Learn about the call center software and the WhatsApp inbox.
You talk to people
Shall we organize your patient care?
We help you create calendars per site or professional, reminder templates and surveys. You talk to someone who knows healthcare operations.
Frequently asked questions
What people ask us most
It brings patient calls, WhatsApp, web chat and email into a single platform. Agents book appointments in the calendar of each site, doctor or service, send reminders and measure satisfaction with surveys when closing the interaction.
Yes. The scheduling module manages resources such as sites, professionals or services, each with its own hours, slots and exceptions. The agent books the appointment from the service form and the supervisor can move or cancel it from the calendar.
Yes. With the WhatsApp broadcasts in the Standard and Pro plans you send Meta-approved templates to the patient database, within the time windows you define and with a record of every send.
With chat surveys sent when the conversation closes on WhatsApp, web chat or social, and keypad voice surveys when the call ends. Results are available in reports and you can alert supervisors when a rating is low.
In Colombia, health-related data is sensitive data under Law 1581 of 2012. Sylar Cloud lets you control which users see each piece of information through profiles and permissions, and the audit log records who made each administrative change and when. Data processing and patient authorizations are each institution's responsibility.
See Sylar Cloud with your operation
Book a demo and we'll show you how your team, your channels and your plan would look.
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Call us or write to us on WhatsApp
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